Terms & Conditions

These terms are the agreement between you and Gentleman Jim Casino when you register, deposit or play any game on this site. By opening an account you confirm that you have read them and that you accept them. We hold a gaming licence for the services offered here and we verify the accounts of everyone who plays with us.

We may update these terms from time to time, for example when a product, a payment process or a legal requirement changes. The version published on this page is always the one that applies to your account.

• Updated terms are published here with the date they take effect.
• Where a change is material, we tell you by e-mail or by a message in your account before it applies.
• If you keep using your account after a change takes effect, you accept the updated terms.
• If you do not accept a change, you may withdraw your available balance, subject to the checks below, and ask us to close your account.

Eligibility

You must be at least 18 years old to register or play. Underage gambling is an offence. If we find that an account holder is under 18, we close the account, void any winnings and return the deposits.

• You must be 18 or over and resident in the United Kingdom.
• One account per person, household, e-mail address, payment method and device.
• The details you give us must be accurate and complete, and kept up to date in your account settings.
• You open the account for yourself and play for yourself, never on behalf of anyone else.
• You must not hold an account with us if you are currently self-excluded with us or through GamStop.

Keeping your login safe

Your username, password and any other security details are personal to you. Keep them private, do not share them with anyone, and tell us straight away if you think someone else has used your account. Play carried out through your login is treated as yours unless we have reason to believe otherwise.

Verification

Before your first withdrawal we confirm your identity, age and address. We may also carry out these checks at any other time, including while you are playing, because we are required to do so.

1. We ask for documents that confirm your name, date of birth and address, in the formats set out in the cashier.
2. Where required, we ask about the source of the funds you deposit and may ask for supporting documents.
3. Until the checks are complete, we may hold a withdrawal, limit play or suspend the account.
4. If documents are not supplied, or cannot be matched to the account, we may close the account and return deposits to the method used to make them.

Paying in

You may only deposit money that belongs to you, from a payment method registered in your own name. Available methods, minimum and maximum amounts and processing times are shown in the cashier.

Taking money out

• We return funds to the method you used to deposit wherever that is possible; where it is not, we use another method in your own name.
• Withdrawals are paid once identity and any other required checks are complete.
• Any wagering still attached to a bonus must be met before the related funds can be withdrawn.
• The withdrawal limits that apply to you are the limits shown in your account and in the cashier.

Bonuses and promotions

Every offer has its own terms, published with the offer. Those terms sit alongside this page and normally settle the following points.

• Wagering requirements say how many times a bonus must be played through, which games count towards it and how much each type of game contributes.
• A maximum bet applies while a bonus is active, and there may be a cap on the amount that bonus funds can convert into withdrawable cash.
• Bonus funds, free spins and similar rewards carry an expiry date, and anything left unused when that date passes is removed from the account.
• Some offers qualify only on certain payment methods, and the cashier shows which methods those are.

Using a promotion in a way it was not intended counts as abuse of promotions. That includes holding more than one account, acting together with other players, betting patterns designed only to clear wagering, and software that plays automatically. Where we find abuse, we may void the bonus and anything won from it, and close the account.

Gambling should stay something you choose and can comfortably afford. Your account includes tools you can set at any time. A limit that reduces your spending takes effect immediately; an increase takes effect only after a cooling-off period.

• Deposit limits per day, week or month.
• Loss and session limits, and reality checks while you play.
• A time-out for a short break, or self-exclusion for a longer fixed period.

Self-exclusion closes your access to the account and stops marketing to you for the period you choose. GamStop lets you self-exclude from all online operators licensed in Great Britain in one step. Free, confidential support is available from GamCare, GambleAware and the National Gambling Helpline.

You can close your account at any time by telling us in live chat or by e-mail to support@casinogentlemanjim.co.uk. We pay out any available balance once the usual checks are complete.

We may suspend or close an account in the following circumstances.

• You ask us to close the account, or you take out a self-exclusion that covers your play with us.
• The account has been inactive for a long period, and we have contacted you first and given you the chance to withdraw your balance.
• You break these terms, the terms of an offer or the rules of a game.
• We are required to act, or we have reasonable grounds to suspect fraud, money laundering or play funded by or carried out for someone else.

Where we close an account, we return the balance that is properly yours. Winnings connected to a breach of these terms may be voided.

If something goes wrong

Tell us first. Write to support@casinogentlemanjim.co.uk or use the live chat on the site, giving your username and a short description of what happened.

1. Our support team looks into the matter and replies within a reasonable time.
2. If you are not satisfied with the answer, you can ask for the complaint to be escalated to a manager.
3. If it is still unresolved, you may take the matter to the approved alternative dispute resolution service named in the help section of the site, at no cost to you.

Liability and governing law

We take reasonable care to keep the site and the games working as they should, but we cannot promise that they will always be available without interruption.

• Where a game, bet or payment is affected by an obvious error or a technical fault, the result may be void and stakes returned.
• We are not responsible for losses caused by your own device, your internet connection, or misuse of your login details.
• Nothing in these terms limits any liability that cannot be limited by law, including your rights as a consumer.

These terms are written in English and are governed by the laws of England and Wales. If any part of them cannot be applied, the rest continues to stand.