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Contact Us
Games to try
Games to try
How to reach us
Our live chat is open 24/7 on the site, and you can e-mail us at support@casinogentlemanjim.co.uk at any time.
Live chat is quickest for anything urgent. E-mail suits longer questions and anything that needs a document attached.
What to have ready when you write
Including these details in your first message means we can look into your account straight away:
- Your username or the e-mail address on your account.
- The game, bonus or transaction involved, and the amount, for example £20.
- The date and approximate time the issue happened.
- Any error message, reference number or screenshot you can share.
Common questions we help with
Most messages fall into one of these areas:
- Account and verification: registration, account details and the identity checks we must complete as a licensed operator.
- Deposits and withdrawals: payment methods, pending payments and the limits shown in the cashier.
- Bonuses: how an offer works, wagering requirements and missing bonus funds.
- Technical issues: games that will not load, disconnections and balance questions.
- Safer gambling: deposit limits, time-outs and self-exclusion.
Our site is for adults aged 18 and over. Free, confidential help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
Complaints
If you are not happy with how something has been handled, e-mail support@casinogentlemanjim.co.uk with Complaint in the subject line and set out what happened.
- We acknowledge your complaint in writing.
- We look into it, including your account and transaction records.
- We reply with our decision and the reasons for it, and explain how to take the matter further if you remain unhappy.
