Bonus Terms and Conditions

These bonus terms govern all promotional credit we make available to your account with us: welcome offers, deposit matches, free spins, cashback, prize draws, tournaments and any other promotion we run from time to time.

They form part of our general terms and conditions. Where an individual offer carries its own rules, those rules apply first, these bonus terms apply next, and our general terms cover anything neither of them settles.

• You must be 18 or over and resident in the United Kingdom to hold an account with us and to take part in any promotion.
• Your account must be registered in your own name, with one account per person, household, device and payment method.
• We hold a gaming licence and are required to verify the identity, age and payment details of every account holder; a bonus may be held until those checks are complete.
• Offers are personal to you. They cannot be transferred, sold or shared.
• A promotion may be limited to certain players, payment methods, games or periods, as stated in the offer.

Most promotions need an action from you before anything credits. The steps below apply unless the offer says otherwise.

1. Open the promotions area of your account and read the rules published with the offer.
2. Opt in where an opt-in is needed, or enter the bonus code shown with the offer before you deposit.
3. Make a qualifying deposit of at least the minimum shown in the cashier, using a method that qualifies for the offer.
4. Check your balance. The bonus or free spins should appear straight away, and your account messages will confirm the credit.

Every offer has a claim window and an expiry. Unused bonus funds and free spins are removed once the period stated in the offer has passed, and any part of a wagering requirement left unmet at that point lapses with them.

Unless an offer states otherwise, only one bonus can be active at a time. A further bonus claimed while one is still in play is placed in a queue and becomes active when the first has either completed or expired.

A wagering requirement is the total amount you need to stake before funds tied to a bonus can be withdrawn. It is expressed as a multiple of the bonus, of the qualifying deposit, or of both, and the multiple that applies to you is shown in the offer rules and in the bonus panel of your account.

How stakes count

Game categories contribute at different rates. Slots normally contribute in full, while table games, live dealer games and video poker contribute at a reduced rate or are excluded. The rates and the list of excluded games are published with each offer.

Progress updates as your rounds settle, so a stake placed on an unsettled round does not count until the result is known.

If you do not finish wagering

You can ask us to remove an active bonus at any time through live chat or by e-mail. Doing so forfeits the bonus and any winnings derived from it. Your own cash balance remains yours and stays available to withdraw.

Your cash balance and your bonus balance are held separately and shown separately in your account. The order in which the two are used is set out in the cashier, and only funds that have cleared their wagering requirement can be withdrawn.

• Maximum stake while wagering: a cap applies to each spin, hand or round placed while a bonus is in play. The cap for your offer is shown in the offer rules.
• Maximum conversion: winnings from free spins and from offers that need no deposit may be capped. Anything above the cap is removed when the bonus completes.
• Withdrawing early: asking to withdraw while a wagering requirement is outstanding cancels the bonus and the winnings attached to it.
• Verification: payments are released once identity and payment checks are complete, as set out in our general terms.

Promotions are offered in good faith for ordinary recreational play. We treat the following as misuse:

• Opening or using more than one account, or playing on an account registered to somebody else.
• Placing low-risk, covering or near-equal bets designed to clear a wagering requirement with little real exposure.
• Acting together with other players, or using software, automation or any other arrangement intended to guarantee a profit from an offer.
• Giving registration or payment information that is inaccurate, incomplete or out of date.
• Claiming an offer while a self-exclusion or time-out is in force.

Where we have reasonable grounds to believe an offer has been misused, we may withhold the bonus, void winnings arising from it, remove the account from future promotions and, in serious cases, close the account. If you disagree with a decision, raise it with us and it will be looked into under our complaints procedure, with the outcome explained to you in writing.

We may change, suspend or withdraw a promotion at any time, including where an offer contains an obvious error in its wording, pricing or crediting. A bonus already correctly credited and in play is not affected unless we are required to act for legal or regulatory reasons.

A promotion should never be a reason to spend more than you planned. The safer gambling area of your account lets you set deposit and loss limits, add reality checks, take a time-out or self-exclude, and the limits shown in your account apply to promotional play exactly as they do to any other play.

If you take a time-out or self-exclude, we stop sending you promotional messages and you will not be able to claim offers for the period you have chosen. You can also switch marketing off at any time in your communication preferences without closing your account. Registering with GamStop blocks access to operators licensed in Great Britain, including us.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

If anything here is unclear, or a bonus has not credited as you expected, our live chat is open on site and you can write to us at support@casinogentlemanjim.co.uk. Questions about a particular offer can go to promotions@casinogentlemanjim.co.uk; please include your username and the name of the promotion.